Standard rent-increase guideline

The current Ontario guideline. Used to pre-fill the % on N1 rent-increase notices. Update it when the province publishes the new year's rate.

1. Getting started (one-time setup)

1. Open Settings and connect your property software (Buildium): paste the Client ID and Client Secret from your Buildium API settings, then press Save & Sync.
2. Wait for the sync to finish — your properties, units, leases, tenants and arrears balances appear on the Dashboard.
3. Still in Settings, complete the Landlord profile: legal name, address, representative. This exact text is printed on every notice — check it carefully.
4. Balances re-sync automatically every night. You can re-run a sync from Settings any time.

2. Generating a notice

1. Open Generate and pick the notice type from the dropdown. The fields for that form appear (dates, reasons, amounts).
2. Select the lease(s) with the checkboxes. For rent increases, confirm the per-lease New Rent (a % pre-fills it).
3. Tick every item in the Compliance checklist. The Generate button stays disabled until you do.
4. Press Generate selected, then download the PDFs from the results or the Notices tab.

3. Serving a notice

1. On Notices, press Serve on the notice.
2. Tick the pre-service checklist (permitted method, copy retained, certificate of service, deemed-service delay).
3. Recommended for hand / mail-slot / door delivery: add a proof-of-service photo — photograph the notice at the delivery location, never people. On a phone this opens your camera. Take it at the door and upload right away: the server timestamp is your evidence.
4. Serving by email? Only valid with the tenant's written consent. On Generate, each lease shows an Email svc chip — click it to manage consent per tenant: download each tenant's form, then upload the signed copy. Email service unlocks only once every tenant on the lease has consented (that's the law, not a bug).
5. Choose the method and press Serve. The status flips to SERVED, a certificate of service is recorded, and a confirm-service task is completed.
6. Forgot the photo? Served notices show a 📷 Photo button — it attaches to the service record afterwards (weaker evidence than at-the-door, but better than none).

4. Deadlines & tasks

• Every notice creates workflow tasks (confirm service, review payment, file at the LTB) with due dates — see the Tasks tab.
• Each morning at 8, owners and admins get one email listing notices with deadlines in the next 3 days and overdue tasks. No email = nothing needs you.
• For an N4: if the tenant pays in full before the termination date, the notice is void by design — cancel it and move on. If not, the task tells you when the L1 can be filed.

5. Bill 60 — what happens when rules change

• Bill 60 changes (7-day N4, N12 compensation waiver, 15-day review window, L1 counter-claim limits) are law but not in force until proclaimed.
• We watch for proclamations. The day one lands: templates and date math flip automatically, and you get a plain-English email explaining exactly what changed.
• You never need to guess which rule applies — the app always drafts under the rules in force today.

6. Two-step sign-in (optional)

Adds a code check after your password, so a stolen password alone can't open your account. It's per person — each user turns it on for their own login.

1. Open Settings and find Two-step sign-in.
2. Choose Use an authenticator app (recommended) or Email me a code.
   • Authenticator app: scan the QR code with Google Authenticator, Authy, 1Password or similar. Can't scan? Type the key shown under it.
   • Email code: we send a 6-digit code to your login email.
3. Enter the 6-digit code and press Turn on.
4. Save the recovery codes shown next. They appear only once. Each works one time if you lose your phone or can't get email.

FAQ